Bob Wallace founded WIH Resource Group, Inc. in 2005 after having last served as Director of Transportation & Logistics for Waste Management Inc. (WM). He holds a B.A. from Washington State University and an M.B.A. in Managerial Leadership from City University. Bob brings WIH Resource Group clients more than 27 years of operational strategy and improvement expertise in the waste, recycling, and alternative fuels sectors. His robust industry experience, coupled with his functional expertise in strategy, logistics, and management of waste, recycling, and collection programs is a valuable asset to the WIH team.

Bob has deep expertise in the areas of strategic business planning, collection operations, financial analysis, disposal, procurement, transportation rate and contract negotiations, as well as conducting operational performance assessments for waste & recycling collection programs. He is a subject matter expert on transfer stations, landfill management / operations & WastebyRail program development, implementation and operations.

He has also led many successful waste & recycling collection fleet alternative fuels projects for clients in both the public and private sectors. He has authored and been featured in more than 30 industry publications and co-authored the book “Solid Waste Rate Setting and Financing” for the American Public Works Association (APWA). Bob has a strong track record of leading significant operational improvements and developing business strategies both within organizations and now as an industry consultant. In the past decade he has successfully managed, delivered and completed over 1,000 waste, recycling, transportation, and fleet management projects serving as Project Manager. He has extensive experience working with clients to improve underperforming business units and organizations in both the private and public sectors.

In response to growing requests and inquiries from existing and potential clients for expert witnesses in the fields of waste management, recycling, MRF operations, environmental law, personal injury and multi-modal transportation / logistics, WIH offers expert witness services for clients in both the private and public sectors. WIH’s experienced staff will provide specialized expertise as expert witnesses for lawsuits, arbitrations and litigation for clients in the areas of environmental compliance, recycling services, safety, fleet management, waste management and transportation operations and related matters. WIH's team of experts have served as expert witnesses on behalf of both plaintiffs and defendants in cases. These specialized service offerings provide new and existing clients specialized expert witness services and include these additional areas of interest: Waste management industry best practices and performance standards Recycling Programs and Processes – both in collection and processing Material Recovery Facilities (MRFs) Operations and Processing Standards Transfer station and landfill operation Personal Injury Expert witness services related to solid waste collection vehicles Waste transfer trucking as well as general trucking WastebyRail Services and Programs / Operations Waste-by-Barge (Maritime) Transportation General case and contracts review Document and deposition review Facility (site) inspections Contract review and due diligence Facility and Assets Valuations Expert witness deposition and testimony Providing these specialized services allows our clients to tap into our team’s knowledge base and “real world” experience from our decades of having worked for some of the largest private companies and Fortune 500 waste management & recycling firms in North America. ​Waste Management Operational Experience Litigation related to waste management operations, landfills, transfer stations, truck transportation, recycling and environmental matters in general, has grown at a rapid pace over the past two decades, as businesses and government agencies have come under greater scrutiny for their environmental practices, in turn facing potentially costly claims and lawsuits. In response to this growing need for specialized Expert Witnesses in these areas, WIH Resource Group's team of experts is available to respond in filling the needs of clients who are either the plaintiff or defendant in cases.​

WIH Resource Group offers specialized environmental health and safety services. Members of WIH’s team are Certified Safety Professionals offering a full range of partnership safety assistance. WIH’s Consultants are experienced in conducting safety audits, reviewing areas as diverse as management planning, budgeting, compliance, and benchmarking against other companies in similar SIC codes. At our client’s option, audits may encompass the following areas: Federal, state, and local safety regulations Client specific procedures and programs Applicable industry standards Safety programs are customized to meet the client’s organizational needs WIH Safety Compliance Services will help train managers and employees in awareness and injury/accident prevention activities. WIH’s team will assist clients in how to recognize hazards within their business, ensure regulatory compliance, and follow industry standards. Fleet Safety – WIH has comprehensive expertise designing fleet safety programs for solid waste collections and long-haul trucking companies. WIH has experience in evaluating and predicting losses by reviewing current operations and past data and helps clients proactively identify drivers with high-risk patterns. This allows clients to take corrective actions by implementing driver management program or conducting route observations, which will control unsafe behavior before an accident occurs. WIH assist clients in developing safe fleet operational procedures to prevent vehicle accidents and reduce operating costs. Focus areas include: Dispatching methods Operational upset conditions Backing Speed management Blind spot education programs Turning approaches Driver hiring and training Driver retention Driver wellness programs Accident avoidance techniques WIH’s driver-training programs are designed to shape and form driver’s behaviors and attitudes. Safety Manuals & Procedures – WIH’s team is experienced in developing customized industry and facility specific training materials, safety manuals, handbooks, and operating procedures. We have a proven track record of developing safety materials that are easily understood and smoothly incorporated into daily operations.

Whether you want to optimize solid waste or recycling collection routes for a fleet of 5 trucks or 150, need routing for high density areas or point-to-point collection, WIH Resource Group provides both routing software tools as well as Field Route Auditors that can perform manual route audits that make on-route waste collection and dispatch operations both efficient and cost-effective. These tools eliminate hours spent on manual routing, maximize productivity, optimize equipment and staff allocations, and allow you to gain better control over your operations. In addition, WIH Resource Group provides independent software service provider analysis. In other words, if you are trying to determine the best mix of software and on-board hardware technology, WIH Resource Group can assist you in performing a Technology Assessment Study aimed and evaluating and identifying major providers of the most relevant technology to meet your specific goals, objectives and needs in collection vehicle routing, GIS, GPS, on-board computer, real time collection vehicle tracking, fleet management, routing software or other industry technologies. Waste Collection Routing Software Technology WIH Resource Group works with its partners to provide software technology that is automated and designed primarily to support solid waste and recycling collection services. The software application will generate efficient vehicle routes for solid waste collection over a street network, and can also be used for street cleaning, newspaper / postal delivery, and other applications that require an arc-routing solution with side constraints. Our Partner's Collection Vehicle Routing Software Technology offers comprehensive routing software and end-to-end efficiency tools tailored to the needs of specific industries with a strong focus on immediate and long-term directly measurable return on investment (ROI). The route optimization software is suitable for waste collection that supports multiple lines of business including commercial (Front Load), Residential and Roll-Off (Industrial) collections. WIH's routing solutions technology partner's software is designed to approach routing the way you would route manually. This design philosophy produces routes that are immediately usable in the field. After all, hitting the ground running is the ultimate test of success for route optimization software. Higher Productivity and Lower Operating Costs WIH Resource Group Clients can realize higher productivity gains and lower operational costs than alternatives along with the reduction in hauling onroute collection costs, disposal costs and capital costs. Savings opportunities can be realized by reducing miles driven, hours spent, reduction in the number of vehicles required and reduction in total disposal cost. WIH's waste and recycling collection routing software solutions integrate a product suite for the waste industry and also provides for other opportunities like dynamic dispatching, real-time vehicle tracking and planned verses actual comparison, thus providing increased operational excellence.

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